TERMS AND CONDITIONS SHIPPING RETURNS WARRANTY

Legal Issues

You must be 18 years old to order from us. Some locations may have more restrictive laws. The purchaser is solely responsible for having knowledge of and complying with all applicable local, state, and federal, or national laws regarding ownership, use, and possession of any product ordered from Miltner Adams, and for using the product ordered in a lawful manner. If there is any question or doubt, please review your local, state and federal, or national laws before ordering.

By placing an order with us you are agreeing that you have read our terms and that you accept legal responsibility for owning the item you have ordered in the jurisdiction to which we deliver it.

PAYMENT

Cash, check, money order, or wire transfer is accepted. PayPal is available only for certain unrestricted items and services.

SHIPPING CHARGES

We calculate shipping charges based on the weight, destination, and for insurance purposes, the value. Our intent is to charge you about what it costs us to ship it.

Continental USA

All domestic orders are shipped via USPS Priority Mail or FedEx Ground with insurance and signature service costs added. Miltner Adams makes one-of-a-kind and limited quantities of high-end and mostly high-value custom and handcrafted products, thus we will not ship without insurance or signature service. A small package up to one pound shipping in the lower 48 USA starts at $7.00 USD plus insurance and signature service costs. Destinations outside the continental USA will incur additional shipping charges.

INTERNATIONAL ORDERS & SHIPPING

We welcome our international and U.S. Territory customers. Please email us first to get a shipping quote. The destination city, country, and country code must be provided for a quote. Our intent is to charge you about what it costs us to ship it.

International Shipping Services

Miltner Adams ships worldwide to most countries using USPS International Express Mail or FedEx. Miltner Adams makes limited quantities of high-end and mostly high-value custom and handcrafted products, thus insurance and signature service charges are added to the cost of shipping for all international orders. International shipping costs, including insurance and signature service will be quoted in advance via email. The destination city, country, and country code must be provided for a quote.

USPS International Express Mail small packages ship for $40.00 USD and increase approximately $5.00 USD per pound of weight, plus cost of insurance for goods valued over $100.00 USD. FedEx International shipping is usually faster, more reliable, easier to track, but is more expensive. FedEx shipping costs are determined by destination, weight, and for insurance purposes, the value. We will not under value goods or declare goods as gifts.

LIABILITY

International shipping can be risky, because the cost of freight is high, customs can confiscate items, and things can get lost or stolen. In order for Miltner Adams to be able to sell to customers worldwide, we require the purchaser to assume responsibility for delay or loss in transit. Miltner Adams will insure packages and file claims where applicable. Claims for Fedex shipments that are lost or damaged in transit take approximately 10-14 days to process. Claims for USPS shipments that are lost or damaged in transit will be processed 30-45 days after the package is shipped (per USPS policy). The purchaser will be reimbursed once the payment has been received by Miltner Adams.

Return and replacement shipping costs for warranty issues must be paid by the customer.

CUSTOMS

Miltner Adams assumes no responsibility in the event an order is delayed, held, or confiscated by customs. The customer is solely responsible for having knowledge of and complying with the local laws and customs regulations of the destination country. Once Miltner Adams Company ships the order, the customer is responsible for the delivery.

By placing an international order, the customer assumes all risk of confiscation en route. Further, if customs should confiscate and return the merchandise to Miltner Adams, the customer is still responsible for all shipping charges including return shipping charges. The cost of return shipping of any package returned because of an incorrect address will also be charged to the customer.

VAT, CUSTOMS DUTY FEES, OTHER TAXES

Miltner Adams is not responsible for VAT, customs duties and other taxes. These must be paid by the customer directly.

RETURNS

Your satisfaction with our products and service is our top priority. If you have a problem with a transaction or a product, just let us know and we will work with you to resolve the issue. (See our "Warranty" for additional information.)

RETURNS: All items must be returned to Miltner adams Company within 7 days of receipt of order in new, unused condition for refund. Refunds do not include the cost of shipping in either direction, unless Miltner Adams made other arrangements in advance with the customer.

Please contact the Miltner Adams Company *prior* to returning any product for refund, so that we may provide you with the best possible service. You may call us at 1.661.235.0058, or email Miltner Adams Company.

WARRANTY

The Miltner Adams Company fully guarantees its products against any defects in workmanship and materials.

For Miltner Adams original Knives, Tactical Rescue Tools, and Tactical Jewelry: We will do our best to recondition and/or repair any damage for the lifetime of these fine products. We ask, of course, that you do not purposely abuse them.

Please contact the Miltner Adams Company prior to shipping product back to us, so that we may ensure the best possible service and quote return shipping costs. Miltner Adams is not responsible for the cost of shipping the product to Miltner Adams unless we make other arrangements in advance with the customer in writing.

Any Miltner Adams product returned to us for reconditioning or repair must include your name, phone number, shipping address, and a check for return shipping, if not paid by PayPal invoice. We can not proceed with any work unless we have your contact information. You may call us at 1.661.235.0058, or Skype at MiltnerAdams, or email Miltner Adams Company.

PRIVACY

We recognize your right to confidentiality and are committed to protecting your privacy. We do not give, sale, rent, or loan any identifiable personal information to any third parties unless we are legally required to do so, or you have authorized us to do so.

WEBSITE TERMS OF USE

The Miltner Adams Company develops and maintains the information on its website for public viewing. All text, photo images, graphic artwork and videos are owned by the Miltner Adams Company and the copyrights are retained by the Miltner Adams Company, unless otherwise stated. The information on this site may be used for personal reference only and may not be copied, distributed, or published without our written current permission. The Miltner Adams Company name may also not be used in any advertising or promotion without our written current permission.




 
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